Problems Validating Your License¶
First check the Activating Your Product help page. If you have checked these message and are receiving an "invalid license" error message after you key in your license code, see if the following steps help.
Direct License Validation¶
From your server surf to the following URL entering in your license key that was emailed to you and the product ID from this list:
- BINGA for Bingamajig!
- MPAMZ for MoneyPress : Amazon Edition
- MPBUY for MoneyPress : BuyAt Edition
- WPQCP for MoneyPress : CafePress Edition
- WPCJS for MoneyPress : Commission Junction Edition
- MPEBY for MoneyPress : eBay Edition
- MOOAMZ for Moola! Amazon Edition
- SLPLUS for Store Locator Plus
http://cybersprocket.com/paypal/valid_transaction.php?id=<paste-your-license-key-here>&pid=<product-id-here>
Does the above URL return a single word, 'true'?¶
If not, try this URL next:
http://license.cybersprocket.com/paypal/valid_transaction.php?id=<paste-your-license-key-here>&pid=<product-id-here>
Yes¶
Your server is able to communicate with our server. The problem is a PHP timeout issue that manifests itself on some servers based on your PHP version and/or server load. Contact us for a workaround.
No¶
Your server is not talking to our server.
Did you enter the license key that you received via email from Cyber Sprocket? This is NOT the same as your PayPal transaction ID.
Do you have a firewall blocking your server from ours?
If your server is outside of North America it may be blocked by our firewall. You could be in a "hacker neighborhood". Our servers automatically scan for hacker attacks & shuts down access to the home network of the hacker for up to 3 days during an attack.
Send us a message with your server's IP address and we'll check if it is on our block list.
Provide your server IP address (NOT YOUR PC). You can try having the server check with www.whatismyip.com to get the info, or ask your web hosting company.
If you surf to the above URL from your desktop computer that will tell you if the license key is registered and valid. It does not mean your server where WordPress is installed can talk to our server.
How do I surf to a URL on a Linux server with no browser?¶
Login to the command prompt.
If you can access the shell command prompt for your server via a telnet or SSH terminal such as PuTTY then you can issue a simple Linux command to test access. Login with your shell access username and password as provided by your hosting company. At the shell prompt use the wget command to "web get" the URL noted:
# wget -O license.txt 'http://cybersprocket.com/paypal/valid_transaction.php?id=<paste-your-license-key-here>&pid=<product-id-here>' # cat license.txt
Make sure you put the single quotes around the URL. This program will create a file license.txt which you can look at with the cat command as noted above. If your license is valid it will say 'true'.
